Custom Disposition Codes
Disposition codes allow management to easily track call results and ensure every interaction is correctly documented in Salesforce. Agents can add further detail with call notes, enabling them to share relevant information easily in their CRM.
Salesforce Activity Sync
With PhoneIQ, every call and customer interaction is seamlessly synced to Salesforce, enabling your entire team to access and update activity records instantly, providing a 360 view of the customer.
Reporting & Analytics
Leadership can make data-driven decisions based on call outcomes and results, with real-time Salesforce native dashboards that provide sales and support KPI’s at a glance.
