Turn customers into advocates

Deliver amazing customer experiences by combining next-generation contact center software with the world’s leading customer success platform.

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Complete contact center solution for Service Cloud

Deliver amazing customer experiences

SALESFORCE CALL ROUTING

Connect customers to the right agent

Leverage Salesforce call routing to automatically connect callers to the right rep based on Salesforce data like: Case Owner, Contact or Account Owner.

ENHANCED CALLER INSIGHTS

Turn agents into experts

Reduce average handle time by instantly providing call center agents with deep visibility into who is calling, why, via which line and all past customer interactions. Leverage powerful screen pop technology to quickly navigate to open cases, customer records and more.

BOOST AGENT PRODUCTIVITY

Powerful in-call actions

Leverage powerful in-call controls like hold, call transfer, agent comments, tags, call assignment to new or existing cases and more. Call data will be automatically synced and logged into Salesforce, no manual data entry required.

Giorgio Pagliuca

Managing Director at Thrifty

“PhoneIQ allowed us to unite all communications under one system, providing a seamless transition to remote work during COVID-19.”

Diego Acosta y Lara

Director of IT at El Pais

“PhoneIQ’s mobile app was key to mobilizing our workforce. Journalists find it specially useful when paired with automatic call recording”

Chad Hammond

Salesforce Admin at Mobycap

“Since transitioning to PhoneIQ outbound call volume has increased dramatically. Kudos to the entire team for continuing to push the needle forward”

Keep a pulse of your contact center

PhoneIQ for Service Cloud Features

Advanced call queueing

Put callers on hold while agents become available. Choose between various routing options.

Voicemail

Allow callers to leave a voicemail message if no agents are available.

On hold announcements

Let callers know their position in the queue or estimated wait time.

Call recording

Setup automatic call recording and listen to conversations for coaching & training.

Click to dial

Click on phone numbers in Salesforce to automatically dial it in PhoneIQ

Intelligent routing

Connect callers automatically to the best agent based on Salesforce data.

Analytics & coaching

Track call outcome in real time and scale sales success across your team predictively.

Rep mobility

Make and take phone calls on the go from your PC or mobile.

Get started in 5 minutes

Start your 7 day free trial or request a personalized demo with one of our specialists

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