Call Whisper, also commonly referred to as Call Screening, allows admins to advise their reps during a call without the client being able to hear it.

Whisper agents the correct on-brand language, relevant campaign tips and good practices to help them bring across a cohesive tone on every communication, thus achieving better results.

In addition to speaking to agents during customer interactions, call center managers can monitor calls in listen-only mode to see how coaching has improved agent performance. Or, in extreme circumstances, call center managers might want to “barge in” on agent-caller interactions, such as when customers get angry or begin to verbally abuse agents.

Start boosting your sales team’s productivity with PhoneIQ’s fully featured Call Center Software now. Make the biggest bang for your buck with our accesible pricing.