Answer
First-ring coverage
Natural conversation for inbound calls, after-hours overflow, busy queues, and repetitive call paths.
AI voice agents built for the calls your business actually runs.
We build a custom agent on your phone line, connected to your CRM and operating data. It answers, qualifies, schedules, texts, emails, and hands off with context intact.
Capabilities
A phone operator
with working memory.
The agent does not just talk. It listens, checks the system, makes a decision, takes the action, and leaves the record cleaner than it found it.
Qualify
Structured intake
Collects the details your team needs without turning the call into a brittle phone tree.
CRM
Read and write records
Finds the right account, lead, contact, case, or opportunity, then writes back outcomes and notes.
Schedule
Book real time
Checks calendars, confirms availability, books the slot, and sends the follow-up before the caller hangs up.
Follow up
SMS and email
Sends confirmations, links, recap emails, reminders, and next steps in the voice your business uses.
Escalate
Human handoff
Transfers when judgment matters, with the reason, summary, and call context already captured.
In the call
It hears the caller,
checks the facts, and moves the work forward.
Realtime voice matters because callers interrupt, change their mind, ask messy questions, and expect the system to keep up. PhoneIQ agents stay in that loop while connected to the tools behind the line.
01 Recognize caller and intent
02 Ground response in business data
03 Take the action in the right system
04 Write a clean operational trace
Caller
I missed a call from your team. Can you tell me what it was about?
PhoneIQI found your account. It looks like Sam called about your setup appointment. I can reschedule that now.
CallerTomorrow afternoon works.
PhoneIQDone. I booked 2:30 PM, texted the confirmation, and added a note for Sam.
How it works
Bespoke setup,
not a blank dashboard.
We build the agent with your team, test it against real scenarios, and tune the behavior before the line takes production calls.
01
Decode the call paths
We map who calls, why they call, what your team checks, and what a finished call should leave behind.
02
Wire the stack
CRM, calendar, SMS, email, routing, data sources, and escalation rules become part of the agent's work loop.
03
Test the messy calls
We run the agent through edge cases, interruptions, unclear asks, and handoff moments until the behavior is steady.
04
Answer real callers
The agent goes live on real numbers with observability, tuning, and a human path whenever the call needs one.
The engine
Realtime intelligence
on carrier-grade rails.
OpenAI realtime speech-to-speech gives the agent a single conversational loop: hear, reason, respond. Telnyx gives it the calling infrastructure underneath. PhoneIQ connects both to your real workflow.
RealtimeResponds in the rhythm of a live call.
GroundedUses your systems for context and action.
ObservableEvery call leaves a trace your team can inspect.
Control layer
The agent has boundaries,
escalation, and a paper trail.
01
Bounded knowledge
Uses approved data sources and the workflow you define.
02
Handoff paths
Routes to a person when a call needs judgment, empathy, or authority.
03
Operational trace
Captures what happened, what changed, and what the next step is.
Common questions
Good questions
before a phone line gets a mind.
How custom is it?
We map your call paths, systems, voice, escalation rules, and target outcomes. The agent is built around your operation instead of being a generic phone bot with a script pasted in.
Can it update our CRM?
Yes. The agent can read relevant CRM context and write back call outcomes, notes, tasks, appointments, and handoff details when the call is done.
Does it run on real phone numbers?
Yes. PhoneIQ agents run on real phone numbers over carrier-grade telephony infrastructure, so callers do not need a new behavior.
What happens when a human should take over?
Escalation is part of the build. The agent can transfer, route, summarize, and pass the call with context when judgment or authority belongs with a person.
Who is Voice Agents for?
Voice Agents is for teams that want a custom voice agent wired into live workflows. PhoneIQ is onboarding teams deliberately so each setup can be mapped, tested, and tuned.
Ready when you are
Let's build
your voice agent.
Tell us where to reach you. We'll look at the call path, systems, and first agent workflow with you.