Call Center

Call Center Analytics

PhoneIQ dashboards help you centralize your call center's KPIs, delivering deep insights about agent and call center performance. Drive customer satisfaction and increased call center productivity.

Gauge your team's performance using Salesforce-based pre-built dashboards that keep track of your call center KPIs.

Real-time Reporting & Analytics

Gain complete visibility on individual or team performance metrics in real-time, allowing management to quickly react to performance and trending indicators.

Salesforce Call Center Dashboard

Clearly visualize all your call center metrics in beautiful Salesforce dashboards that bring together business and telecom data to deliver unique KPIs like dial to opportunities or dials to revenue.