PhoneIQ | Blog: Call Center Category

10 min

8 Salesforce Call Center KPIs to Track in 2025 for Revenue Growth

Outbound call centers play a critical role in driving revenue and establishing meaningful customer connections. However, managing these operations effectively requires tracking the right Key Performance Indicators (KPIs). Salesforce provides powerful tools to monitor these metrics and help you optimize your team's performance. Here are eight KPIs you need to focus on in 2025 to turn outbound operations into revenue:

Jan 9, 2025

by

Kory Westerburg

7 min

Integrate Cloud Telephony into Your Real Estate Business

By integrating cloud telephony into your real estate business, you can not only stay ahead of the curve but also create a more agile, scalable, and customer-centric organization. Whether you’re a small team or a large firm, the benefits of cloud telephony are clear—it’s time to make the switch and elevate your real estate business.

10 min

Maximizing Sales with Cloud-based Call Center Solutions

As companies increasingly move their operations to the cloud, cloud-based call center solutions have emerged as powerful tools for driving sales growth. These solutions offer unparalleled flexibility, scalability, and integration capabilities, allowing businesses to optimize their communication strategies and enhance customer experiences.

Aug 13, 2024

by

Kory Westerburg