PhoneIQ | Blog: Customer Support Category

5 min

The Sales Revolution in 2025: How PhoneIQ and Salesforce CTI are Driving Growth

As we enter 2025, sales teams are faced with the challenge of not only keeping up with but staying ahead of rapidly evolving customer expectations. The key to overcoming this challenge lies in the seamless integration of technology into the sales process—transforming how sales teams manage leads, close deals, and scale their operations. At the forefront of this transformation is PhoneIQ, a cutting-edge solution that pairs with Salesforce CTI (Computer Telephony Integration) to elevate every aspect of your sales workflow. In 2025, businesses that leverage this combination will not only boost their sales volume but also improve lead management, enhance customer interactions, and optimize performance. Let’s take a deeper dive into how PhoneIQ is helping sales teams thrive in this fast-paced, data-driven world.

Jan 23, 2025

Kory Westerburg

2 min

10 Key Building Blocks For Your Inbound Calling Strategy

Every business needs to find a way of keeping its customers happy - and sales leads flowing. If you want to stay competitive in this highly connected, hyper-personalized world, a single helpline number isn’t enough to meet your customers’ needs.

Nov 9, 2022

Estelle Nagel

Customer Support

5 min

How virtual phone numbers can drastically improve your call center performance

International call centers can use virtual numbers to establish a local presence and boost productivity.

Dec 24, 2021

Estelle Nagel

Customer Support

7 min

How to Create Effective Sales Call Scripts in Salesforce

As automation grows, several businesses are trying to shift to labor-free processes. However, sales services and call centers can't be automated easily because customers want to talk to another person, not a robot.

Dec 8, 2021

Estelle Nagel

Customer Support

10 min

Salesforce Call Recording And Call Monitoring – Best Practices

Call center managers need to develop recording and analyzing strategies to seamlessly juggle their administrative and managerial tasks while also fitfully serving customers to continue bringing in business

Nov 12, 2021

Ian Haynes

Customer Support

5 min

4 reasons why you should use Salesforce call routing to improve Inbound Call Center Performance

Salesforce Call Routing or Smart Routing is a feature that can detect the caller's incoming number and automatically route them to the most suitable -and available- agent to take that call. This means that if a customer is calling, the IVR can route the caller to the customer's account executive with no caller input or, alternatively, to a sales queue or voicemail if the AE is unavailable.

Sep 3, 2021