PhoneIQ | Blog: Customer Support Category

12 min

AI and the Future of Telephony Call Center Services

Artificial intelligence (AI) is revolutionizing industries across the board, and telephony call center services are no exception. In an era where customer experience is the key differentiator, businesses are leveraging AI-powered solutions to enhance efficiency, improve service quality, and reduce operational costs. From intelligent chatbots and virtual assistants to AI-driven analytics and predictive customer service, the future of call centers is being reshaped by cutting-edge technology.

Mar 31, 2025

by

Kory Westerburg

12 min

15 KPIs every Salesforce call center manager should track in Service Cloud

Call Center KPIs are essential metrics that every contact center manager needs to track and measure to ensure the performance of their contact center.

May 19, 2021

by