PhoneIQ | Blog: IT Category

15 min

Best Criteria for Selecting a Phone System for Salesforce

Phone systems are essential tools in the modern business environment. However, there are several crucial factors to make when deciding on the best phone system for your business. The phone system technology, such as analog, VoIP, or virtual; the hosting environment, and functionality are all important considerations.

Feb 14, 2022

Lucas Shemu

5 min

8 Features To Improve Your Call Center KPIs

Your people have to deal with time cards, training, handling customers, meetings, and more on a daily basis. So which of these activities have a tangible impact on your bottom line?

Sep 6, 2021

Ian Haynes

5 min

How to integrate telephony and call center technology into Salesforce

The next question is - how do you integrate your telephone communication systems so that they work seamlessly with Salesforce?

Jul 26, 2021

Daniel Martin

5 min

Hosted VoIP vs. Traditional Telephony: Advantages of integrating telephony into Salesforce

It’s no exaggeration to say that VoIP has revolutionised the way we communicate with each other - especially when it comes to business communications.

Jul 16, 2021

Daniel Martin

5 min

7 Essential Salesforce CTI Deployment Best Practices for Remote Teams

With the boom of remote work and increasing customer demands, in 2021, as never before, the integration between your communications infrastructure and Salesforce needs to be managed appropriately.

Apr 13, 2021

Elena Arretche

2 min

4 Best criteria for selecting a Lightning Dialer for Salesforce

In today’s world, where technologies like WebRTC and high speed internet have become mainstream and every business had to go remote overnight, cloud VoIP became an essential technology for business continuity worldwide.

Oct 28, 2020