Blog I PhoneIQ

12 min

Why Your Sales Team Needs a Power Dialer in Salesforce

In the fast-paced world of outbound sales, speed and precision are everything. Reps are expected to hit high-volume call targets, personalize outreach, and log every interaction—all without missing a beat. The problem? Manual dialing and scattered systems drain productivity. That’s where a power dialer in Salesforce becomes a game-changer. Let’s break down why your team needs one—and how features like CTI integration, auto dialers, IVR, call recording, and more can transform your sales motion from chaotic to scalable.

May 29, 2025

Kory Westerburg

15 min

5 Cadence Creation Tips for Salesforce Sales Engagement [Former High Velocity Sales]

If you are interested in ways to fully utilize all that HVS has to offer, you’re probably going to need a tip or two in the beginning. Whether you’re looking for a specific solution to a problem or just looking for new ways to use HVS, I hope you find something useful in the ramblings below!

Oct 7, 2021

Chad Hammond

Salesforce

5 min

Dreamforce Key Takeaways

Dreamforce 2021 is in the books, and as usual Salesforce delivered an amazing experience. After 20 years of ever-increasing growth, Dreamforce had ballooned into one of the largest tech conferences on the planet.

Sep 27, 2021

Matt Graessle

Salesforce

5 min

Dreamforce 2021 - Day 3 Highlights

If you are a fan of Salesforce’s Flow engine, several of the Service Cloud enhancements that have been announced will be exciting to you.

Sep 24, 2021

Tim Bauman

Salesforce

12 min

Dreamforce 2021 – Day 2 Highlights

Day 1 had large doses of musical talent with Metallica, Lionel Ritchie, and Foo Fighters (featuring the Mascots) all performing. Day 2 switched the focus primarily to business leaders from several different industries including Accenture, Deloitte, Mulesoft, Rocket Companies, and Williams-Sonoma.

Sep 23, 2021

Matt Graessle

Salesforce

5 min

Dreamforce 2021 - Day 1 Highlights

Dreamforce is finally here! It is accessible in a truly hybrid form both live in-person and with broadcasted sessions online through Salesforce+. Here are several of the highlights from the perspective of a virtual attendee.

Sep 22, 2021

Tim Bauman

Salesforce

10 min

How to use Salesforce Screen Pop to drastically improve call center performance

Keeping your clients and reps happy shouldn't be a chore. Use these tools to increase your call center performance and customer satisfaction.

Sep 20, 2021

Estelle Nagel

Salesforce

5 min

5 considerations to create an opportunity in Salesforce Lightning

This article discusses best practices for setting up and entering opportunities to ensure that your organization best utilizes the benefits of the inherent Salesforce features.

Sep 17, 2021

Matt Graessle

Product Updates

2 min

Product Update: Call Lists, All New Contact Sync, Voicemail Transcription & more!

Our team has been working around the clock to deliver on some key features that will hopefully boost productivity and make the PhoneIQ experience better overall.

Sep 9, 2021

Alvaro Vargas

5 min

8 Features To Improve Your Call Center KPIs

Your people have to deal with time cards, training, handling customers, meetings, and more on a daily basis. So which of these activities have a tangible impact on your bottom line?

Sep 6, 2021

Ian Haynes

Salesforce

5 min

5 Steps to Creating a Person Account in Salesforce

The purpose of this article is to walk through a process for deciding if your organization should use Person Accounts and discuss how to make sure the move goes smoothly.

Sep 6, 2021

Matt Graessle