Blog I PhoneIQ

10 min

8 Salesforce Call Center KPIs to Track in 2025 for Revenue Growth

Outbound call centers play a critical role in driving revenue and establishing meaningful customer connections. However, managing these operations effectively requires tracking the right Key Performance Indicators (KPIs). Salesforce provides powerful tools to monitor these metrics and help you optimize your team's performance. Here are eight KPIs you need to focus on in 2025 to turn outbound operations into revenue:

Jan 9, 2025

Kory Westerburg

5 min

Understanding Salesforce Standard and Custom Objects

We know you are here to understand Salesforce standard and custom objects. At the outset, you may think it’s something difficult but trust me it’s just an initial hiccup and nothing to panic about.

Jul 1, 2021

Divya Chauhan

Sales Engagement

5 min

7 Benefits of Deploying Salesforce Sales Engagement [Former High Velocity Sales]

Perhaps one of the more feature-rich addons to Salesforce’s Sales Cloud, High Velocity Sales (HVS) provides incredible tools for your inside sales team to spend precious time more intentionally and gain actionable insights based on previously unavailable sets of data.

Jun 30, 2021

Tim Bauman

Salesforce

10 min

Understanding Salesforce Report Formats: Tabular, Matrix, Summary and Joined

When a company considers moving to Salesforce, they visualize what the business will look like operating on the world’s most popular CRM solution.

Jun 29, 2021

Matt Graessle

Salesforce

7 min

7 Tips to Successfully Deploy Salesforce Financial Services Cloud

If you are considering purchasing Salesforce’s Financial Services Cloud (FSC), you might be set up in a brand-new instance with FSC pre-installed. If so, great!

Jun 25, 2021

Tim Bauman

Salesforce

10 min

7 Keys to Nailing Your Next Salesforce Admin Job Interview

You’ve done the work, built experience, maybe passed a certification, and after applying for countless positions, you finally get that beautiful and elusive message.

Jun 23, 2021

Matt Graessle

Salesforce

10 min

Salesforce Summer'21 Release highlights you will love

Salesforce has always been an innovative company and this summer it’s delivering on its promise of innovation once again.

Jun 21, 2021

Divya Chauhan

Salesforce

7 min

8 Things You Should Know about Salesforce Lightning Flows

If you have been around the Salesforce ecosystem for any amount of time, you are probably familiar with the “clicks not code” mantra, which is a catchy way of saying that declarative development tools are one of the most crucial tools for the future state of digital transformation projects.

Jun 19, 2021

Tim Bauman

Salesforce

2 min

How to relate a Salesforce contact record to multiple accounts

Nowadays, with many executives, contractors, and even employees working for multiple companies at a time, it is not uncommon to require a salesforce contact to be related to more than one parent account record.

Jun 18, 2021

Mathias Viscardi

Sales Engagement

5 min

5 benefits of using Voicemail Drop in Salesforce

Your inside sales team is ready to start their day, feeling pumped and want to get on the phone to start selling. But the reality is that connecting with prospects on the phone is much harder than it seems.

Jun 17, 2021

Elena Arretche

Salesforce

5 min

Top 10 Salesforce blogs or MVP's you should follow

Whether you are new to the Salesforce community or already proudly own years of experience in the industry and more certifications than you can count, keeping up to date with the hottest news and upcoming functionalities (and how to make the most of them) is a must for every Salesforce professional.

Jun 11, 2021

Mathias Viscardi

Salesforce

7 min

10 Things You Should Know about Salesforce Financial Services Cloud

Since launching Financial Services Cloud (FSC), Salesforce has continued to demonstrate the product is a top priority through the delivery of several substantial enhancements in its triannual releases.

Jun 10, 2021

Tim Bauman

Salesforce

7 min

15 Interesting facts you should know about Salesforce Data Loader

Salesforce Data Loader is not the latest tool but surely a powerful, reliable, handy, secured, convenient, user-friendly and functionally stable tool.

Jun 10, 2021

Divya Chauhan