Blog I PhoneIQ

10 min

8 Salesforce Call Center KPIs to Track in 2025 for Revenue Growth

Outbound call centers play a critical role in driving revenue and establishing meaningful customer connections. However, managing these operations effectively requires tracking the right Key Performance Indicators (KPIs). Salesforce provides powerful tools to monitor these metrics and help you optimize your team's performance. Here are eight KPIs you need to focus on in 2025 to turn outbound operations into revenue:

Jan 9, 2025

Kory Westerburg

5 min

7 Key criteria for selecting a Salesforce CTI solution

In today's competitive landscape, communications have become a cornerstone to business success. Customers and prospects expect and demand a personalized experience from businesses and building a tailored customer journey has become a challenge when operating at scale.

Sep 19, 2019

Alvaro Vargas

Sales Engagement

2 min

Key benefits of pairing local presence dialing with your Salesforce CTI

One of the most important aspects of an outbound campaign is connection rates. If your reps are not talking to actual prospects or customers and having a healthy number of meaningful conversations per day, your campaigns overall performance will take a hit.

May 30, 2019

Alvaro Vargas

2 min

5 Essential work from home tools to run your business during COVID-19 social distancing

We believe there are five essential categories of online tools you’ll need to implement effective work from home policies, and we’ll break down the best option from each category to equip your COVID-19 work-from-home starter kit.

Mar 24, 2019