Blog I PhoneIQ

15 min

The Ultimate Guide to Cloud Phone Systems for Modern Businesses

In today’s fast-paced, digitally driven world, businesses need communication tools that are flexible, scalable, and cost-effective. Enter cloud phone systems—a game-changer for companies of all sizes. Whether you're a small startup or a global enterprise, transitioning to a cloud-based phone system can streamline operations, enhance customer experiences, and reduce costs. This comprehensive 3,500-word guide explores everything you need to know about cloud phone systems, why they’re essential for modern businesses, and how PhoneIQ.co can help you make the switch seamlessly.

Apr 24, 2025

Kory Westerburg

5 min

How to create a Product Bundle in Salesforce CPQ

We all are familiar with product bundling -a method in which a few products are grouped and sold as one unit- and understand that it’s used to enable sales.

Aug 26, 2021

Rahul Chauhan

Salesforce

5 min

Ultimate Overview Of The Upcoming Dreamforce 2021

For Salesforce professionals, Dreamforce isn’t just another conference. It's the super eminent event of the year they are looking forward to.

Aug 24, 2021

Rahul Chauhan

Salesforce

5 min

How to schedule reports in Salesforce Lightning

Reports are one of the vital ingredients for business success. They are the decision-making tool that helps investigate and evaluate the prime source of problems and increase opportunities.

Aug 24, 2021

Rahul Chauhan

Salesforce

10 min

5 Tips to get your Salesforce Sales Cloud Consultant Credential

For those who have taken exams like Salesforce Certified Administrator and Platform App Builder, the Sales Cloud Consultant exam will feel a little different.

Aug 18, 2021

Matt Graessle

Salesforce

5 min

How to check picklist values with Apex in Salesforce

When someone enters a restaurant and is asked what they’d like to order, a great way to start would be providing them with a menu card to choose from.

Aug 14, 2021

Divya Chauhan

Salesforce

7 min

4 Key Differences Between Salesforce Marketing Cloud and Pardot

On the surface, it is true that both Salesforce products, Pardot and Marketing Cloud, are used in very similar ways. Salesforce has put major consideration and development into both systems resulting in starkly different use-cases, interfaces, reporting capabilities, and a suite of premium options to expand your business’s martech capabilities.

Aug 13, 2021

Tim Bauman

Salesforce

5 min

8 differences between summary formulas and row-level formulas in Salesforce reports

Salesforce summer’20 release brought a revolution in the field of reports. It introduced row-level formulas in Salesforce Lightning Experience.

Aug 12, 2021

Divya Chauhan

Customer Support

5 min

Maintaining high service levels for support call centers

What, exactly, constitutes excellent customer service? How quickly should calls be answered?

Aug 11, 2021

Daniel Martin

Salesforce

15 min

20 Salesforce Marketing Cloud questions you should expect in a job interview

Heartiest Congratulations on picking Salesforce Marketing Cloud (SFMC) as your career! You've made a great choice indeed, as SFMC is the land of opportunities. There are various types of jobs available in SFMC, like developer, Team lead, Consultant, and Email specialist.

Aug 7, 2021

Divya Chauhan

Founder Journey

2 min

Egos BI and PhoneIQ in Commercial Partnership to synergize Communications and Business Intelligence

PhoneIQ, the leading Salesforce-native telephony and call center platform is announcing a new partnership with Egos BI, a consulting firm specialized in Tableau, Fivetran, Snowflake, Theobald Software and Datarobot; to power up both of their clients’ data-based decision making and Machine Learning

Aug 6, 2021

Elena Arretche

Salesforce

12 min

10 Tips to Create a Dashboard in Salesforce

Salesforce has many benefits. Complete customer information and history from related objects. Real-time accuracy for all users upon updates.

Aug 6, 2021

Matt Graessle

Salesforce

5 min

Tips to Get Your Sales Cloud Consultant Certification

A certification in any subject or profession demonstrates not just your subject-matter expertise but also your devotion, desire, and commitment to furthering your career. It'll be the icing on the cake if you receive that accreditation from Salesforce, the world's greatest CRM.

Aug 5, 2021

Divya Chauhan